Traveling by air can be challenging for anyone. Thanks to the Air Carrier Access Act and stricter rules to remove obstacles, flying has become easier for people with disabilities. If you prepare in advance with these 14 tips, you’re more likely to have an easier, less stressful flight.
Plan Ahead. This may seem simple, but be sure that you have your reservations in order as far in advance as possible. When booking, be sure to notate any special requests. It’s never a bad idea to call the airline to speak to someone regarding your mobility needs. In addition, you should organize travel information so that you have it easily available throughout your travels.
Call the Doctor. Make sure that flying will not affect your health. Be sure to get prescriptions filled-you will want to pack those on your carry on. Ask your doctor if they have recommendations for emergency contacts in your destination. If your doctor does not know any, it’s worth searching online and asking friends so that you have someone to reach out to should a situation arise while traveling.
Charge Your Phone and iPad Ahead of Time. Make sure your phone and tablet device is fully charged before you leave for the airport. Write a note to remind yourself before going to bed the night before. Have ear buds with you in your carry on.
Confirm, Confirm, Confirm. You can’t talk to too many different airline officials to confirm that your needs will be met and ask any questions you have. You can call the airline directly at the number listed on their website.
Prepare Your Weelchair. Be sure that your chair is in good shape for travel, and have an emergency repair kit just in case.
At the Airport
Arrive Early. On the day of your flight, you should arrive extra early to go through security and be sure that all necessary equipment is in order. Any equipment that will be taken from you in flight should be tagged with your contact information.
Obtain a Luggage Claim Receipt. Your wheelchair will be checked with other luggage, so be sure you have a receipt to claim your wheelchair.
Work with the TSA. If you cannot walk through a metal detector, be sure to notify a TSA agent so that you can be hand wanded. If you have any sore or sensitive areas on your body, be sure to alert the agent. You are allowed to have a private screening with a companion of your choice there.
Make Boarding Requests Known. Right before and as you board, be sure to notify crew members of any special needs or requests you may have during the flight.
Remove Pads as You Board. Padding like seat cushions and leg supports don’t tend to travel well with other luggage. Bring a bag with so you can remove these from your wheelchair as you are boarding and your wheelchair is taken.
Ask about the Lavatory. It’s a good idea to use the restrooms before you board as many lavatories marked as accessible are still quite small and difficult to maneuver in. Ask the desk attendants at the gate for more details.
Prepare for Layovers. If you are going to have a layover, ask that your own equipment is returned while you are in the airport. This will keep you independent and mobile, and lessens the risk of damage to your equipment.
In Flight and After Landing
Speak with the crew while in flight. Remind the flight attendants that you need your equipment brought to the gate. If you do this before you land, the crew can communicate with gate officials ahead of time to make those arrangements.
Communicate. If something goes wrong during the flight, you’ll want to be sure to speak up so that you and other travelers hopefully don’t face the same difficulty again. If you experience inaccessibility during travel, ask to speak to a Complaints Resolution official. You can also file a written complaint within 45 days of the incident. The airline is required to respond within 30 days.
If you have any questions, you can always contact your airline. Each airline needs to follow the Air Carrier Access Act, which covers access on all flights to and from the United States. In addition, you can call the US Department of Transportation with any questions related to transportation.
Plan Ahead for Accessible Transportation
Most airport and hotel shuttle providers, such as SuperShuttle, will have wheelchair accessible vans equipped with a lift (but not all in their fleet). Make sure to let them know ahead of time that you are using a wheelchair and will need to have an accessible van when getting picked up.
MobilityWorks offers rentals in many states. During Holiday seasons, these vehicles are often booked weeks (even months) ahead of time. Plan ahead by contacting us as soon as you know your travel schedule. The sooner the better! For more information about our accessible rentals, click here.