Inspect the vehicle and know what you are getting before you buy!!!! We bought this vehicle for our son and this purchase has been a BIG disappointment and waste of money. While MobilityWorks may appear to provide good customer service, offer one-on-one assistance, and help families find vehicles that meet their loved one’s needs, our experience has shown that good customer service does not always mean you are getting a quality vehicle. Their wheelchair-accessible vans are expensive vehicles, so it is very important to have a vehicle, especially a used one, thoroughly inspected before purchasing to ensure it is safe, reliable, and built to last. When we chose to purchase from MobilityWorks, we believed we were buying from a reputable dealer that understood the needs of special needs families and would stand behind the quality of the vehicles they sold. Because of that trust, we did what was necessary to make sure our family could get a reliable vehicle from them to transport our son. About a year after purchasing our wheelchair-accessible van, we began noticing several issues. The vehicle struggled when driving uphill, it made a loud noise that sounded similar to a motorcycle, and it began using far more gas than normal. After trying to determine the cause, we had the muffler inspected and discovered a huge hole in it along with a severe amount of rust underneath the vehicle. The rust was so extensive that parts of the metal completely fell apart once touched. It was obvious the rust had severely eaten away at the van’s structure and had been on the vehicle for years prior to us buying the vehicle. We were extremely disappointed by what we had been sold. After contacting the MobilityWorks location where we purchased the vehicle, very little was done to address our concerns. In addition to the rust and mechanical problems, we have continuously experienced issues with the wheelchair door and ramp. The ramp often fails to deploy, and the door frequently malfunctions or falls off the track. Because we do not have warranty coverage, we are charged approximately $190 per hour every time we bring the vehicle in for repairs. Unfortunately, the repairs only seem to work temporarily before we end up dealing with the exact same issues again. Most recently, we brought the van back to MobilityWorks for another repair to the door and ramp, and within less than two weeks the problems returned. The idea of continuing to spend $190 every visit for repairs that do not last has become financially exhausting for our family. As parents of a child with special needs, having a dependable wheelchair accessible vehicle is not optional, it is a necessity. At this point, we are left questioning whether anyone is truly taking the time to properly diagnose and fix the issue, especially since a loose component on the door that I noticed before still has not been replaced. What is most upsetting is knowing that families caring for loved ones with special needs place their trust in companies like MobilityWorks, expecting honesty, reliability, and safe transportation. Families deserve dealers that genuinely care about the quality of the vehicles they sell to families with needs and would never place another family in a vehicle with the level of rust, damage, and ongoing problems that we experienced.

i want to thank mobilityworks and especially Katherine Smith for taking care of my needs when i need a wheelchair van rental to transport my mom. she really goes the extra mile to help you have what you need a very nice person to deal with, the vans are always clean and up to date so thank you Katherine for all you do.

This was the best vehicle-buying experience I've ever had. We contacted MobilityWorks and spoke with Andy Parker. We discussed available mobility vehicles and settled on a 2020 Chrysler Voyager, which Andy brought out to the house to show us. After inspecting the mobility van and speaking with Andy for about 30 minutes, we were sold! The greatest part? NO sales pressure, NO hidden fees, NO back-and-forth with a Sales Manager, NO driving to a lot. Everything was laid out for us, and Andy even shopped around on our behalf to find a buyer for our trade-in, a 2015 Dodge Caravan. This was on a Monday. By Thursday of that same week, we had our new Mobility van! Paperwork was a breeze, and Andy Parker was amazing. His knowledge of these vans surpassed all our expectations, as did the van itself. It had everything we wanted. If you are in the market for a mobility vehicle, I highly recommend reaching out to Andy Parker at MobilityWorks.