Service Manager In-Training
The Service Manager In Training will be focused on developing the core competencies necessary to transition into a certified Service Manager in one of our locations. This role is support the assigned region/division during the training period to ensure service excellence in attainment of billings budget, efficiency, hours per RO, NPS scores and compliance with service related paperwork.
Position will require extensive travel and relocation.
- High school diploma or GED required.
- 2-3 Years’ experience in automotive repair management.
- Solid electrical and/or automotive wiring experience.
- Excellent customer service skills and experience is required.
- Solid verbal, written, and interpersonal communication skills are required.
- Experience working independently with minimal supervision is required.
- Candidates must successfully complete criminal and motor vehicle background check and pre-employment drug screening.
Assist the Regional Service Manager in the following functions:
- Ensure flawless executive of the service playbook as implemented.
- Effectively support communications regarding developed processes and procedures (ie the playbook) to ensure consistent messaging and understanding of future expectations from the service departments.
- Manage operational scorecards for assigned stores to ensure goal attainment.
- Embrace change and become a catalyst for continuous improvement and buy-in from the service team.
- Maximize employee competencies and maintain excellent work relationships within the organization.
- Travel within assigned regions to train, audit compliance with identified processes, influence business and support any openings to ensure minimal interruption to service operations.
- Support safety initiatives and ensure OSHA requirements, audits and safety best practices are followed.
Demonstrate proficiency with Essential Job Functions and Duties of SM Role:
- Review the schedule in SalesForce on a daily basis. Schedule all production, service and maintenance.
- Schedule all incoming production jobs with the sales staff.
- Notify the sales staff of when they can schedule, deliver and demo installations.
- Order all parts and get an ETA. Determine possible start dates and pre-schedule the installations with the sales staff involved.
- Review the status of all production jobs daily to keep them on schedule.
- Review all files before starting on installations. Approve hours, applications, fitting times, alignment requirements and parts issues.
- Record serial numbers in the file and retrieve any warranty cards that need completed as the production jobs are being worked on.
- Dispatch all work according to technician skill/training, time requirements, other carry over jobs (to avoid “loading” up a technician with too many pending jobs).
- Review the work and monitor the hours.
- Control all aspects of shop work flow.
- Monitor the number of working days each month and the available hours each day.
- Control all aspects of customer write up and customer interaction. If necessary, pre-print the orders, using the service scheduler.
- Estimate and quote all service jobs, customer should sign off on repair orders and initial the quoted estimate.
- Road test and perform quality checks.
- NMEDA log and book should be accurate and kept up to date.
- Monitor vehicle inventory and NFS units. Work to get them completed within 21 days or sooner so sales department can turn the inventory.
- Review stock units.
- Post all labor times daily in DSI for carry over jobs.
- OSHA requirements and audits.
- Schedule and hold monthly service meeting with all technicians and general manager.
- Employee reviews.
- Employee absentee reports.
- Training requirements/needs.
- Review shop equipment/tools.
- NMEDA month end reports need to be completed and mailed to RADCO.
- Month end reconciliation needs to be performed by the deadline after the month end invoicing is completed.
- Forecasting and fixed operations budget input (The billable hour plan should be known by the Service Manager and a plan should be put in place to get to that goal. The General Manager and Service Manager need to work together and communicate the overall store’s goals).
- Adhere to all company policies and procedures, OSHA and other safety regulations, and all state mandated regulations.
- Comply with MW’s Core Values at all times (LOVE IT).
- Complete other duties as assigned.
Physical Demands/Work Environment:
- Must be able to lift up to 50 pounds. Frequent lifting and/or carrying of objects weighing up to 50 pounds.
- Must be able to complete automotive shop-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed.
- Competitive Salary.
- Competitive Health & Welfare Plan benefits.
- 401(k) Plan with company match.
- Vacation and PTO Time.
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