Selling General Manager

Chico, California

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The Selling General Manager is responsible to ensure flawless execution of the store operations playbook in order to achieve store goals as outlined in addition to the attainment of his/her personal sales goals. This position controls a major share of company income and strongly influences market penetration, representation, and the quality of customer relations and must do so consistent with company policy, processes and procedures.

Requirements

  • High school diploma or GED required.
  • 2-3 Years’ experience in sales management.
  • Excellent customer service skills and experience is required.
  • Solid verbal, written, and interpersonal communication skills are required.
  • Experience working independently with minimal supervision is required.
  • Candidates must successfully complete criminal and motor vehicle background check and pre-employment drug screening.

Responsibilities

  • Oversee all aspects of the stores operation to include consumer sales, commercial sales and service operations.
  • Support overall company initiatives and communicate with messaging consistent with the Regional Sales and Service Managers to store staff.
  • Report as store performance as required through Key Performance Indicators outlined in Rhythm.
  • Identify market opportunities and leverage corporate support to drive business through local marketing.
  • Partner with the HR Department to hire and retain qualified candidates in support of store staffing plans.
  • Manage team performance as appropriate and effectively coach and mentor the team to drive effectiveness in each position.
  • Maintain standards for customer treatment that define courteous, professional behavior and that foster complete customer satisfaction.
  • Support a training culture through the participation in company training initiatives and continuous learning.
  • Supervise and promote the sale of all company products and services from all company locations, by all personnel.
  • Actively generate personal leads and sales volume in support of personal gross profit expectations.
  • Manage incoming leads as generated by the Business Development Center to ensure attainment of show rate and solution rate goals.
  • Accurately forecast unit sales and gross profit levels.
  • Collaborate with Regional Sales Manager to review the GM Scorecard and identify focus areas.
  • Maintain and manage vehicle inventory in conjunction with the Inventory team.
  • Partner with the Service Manager to oversee service to include technician efficiency and overall billable hours.
  • NPS results to be at the overall corporate average results through our Direct Opinions process.
  • Promote Employee Engagement through the demonstration of leadership skills in support of our core values.
  • Adhere to all company policies and procedures, OSHA and other safety regulations, and all state mandated regulations.
  • Comply with MW’s Core Values at all times (LOVE IT).
  • Complete other duties as assigned.

Benefits

Please Contact Human Resources

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