Rental Client Care Representative

Locations:
Tinley Park, Illinois

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The Rental Client Care Center Representative is responsible for helping us better serve potential and existing rental customers. t

Requirements

• At least 2-3 years of rental experience preferred. Familiarity in an automotive call center is not required, but helpful.
• Highly effective communication skills with a compelling phone presence.
• Strong customer service mentality.
• Warm and friendly demeanor.
• Good energy with a positive attitude.
• Proficient with Customer Relationship Management software and integrated phone systems.
• Solid verbal, written, and interpersonal communication skills are required.
• Ability to complete multiple tasks simultaneously is required.
• Candidates must successfully complete criminal and motor vehicle background check and pre-employment drug screening.

Responsibilities

• Ability to thrive in a fast-paced, high volume call environment.
• Develop rapport quickly with clientele to determine need.
• Manage inbound and outbound rental appointments, internet leads, and internally generated customer opportunities.
• Answer incoming calls from queue in a professional and courteous manner.
• Foster a team environment by creating and maintaining a positive relationships with peers, clients and general managers.
• Promptly and accurately enter all customer inquiry data into CRM software.
• Work with the National Rental Manager to arrange for the transport of rental vehicles to and from the stores to ensure that the appropriate vehicle is available to a customer as required.
• Schedule the preparation of vehicles (including washing, vacuuming, and checking of equipment) for rental when necessary.
• Work with the sales and service departments to schedule as needed.
• Communicate with assigned locations about upcoming reservations.
• Assist in analyzing the needs of the locations based on wait lists and utilization.
• Adhere to all company policies and procedures, OSHA and other safety regulations, and all state mandated regulations.
• Comply with MW’s Core Values at all times (LOVE IT).
• Complete other duties as assigned.

Benefits

Competitive hourly wage.
Competitive Health & Welfare Plan benefits.
401(k) Plan with company match.
Vacation and PTO Time.

Apply Online

Or Download Application and email to recruiting@mobilityworks.com.

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Join the Leading Provider of Accessible Vans and Adaptive Equipment
MobilityWorks is continuously looking to add the most talented, energetic team members to our company. Throughout our organization, our team members are recognized as leaders in their communities for their dedication to helping those with disabilities be there.

MobilityWorks is…
An Inc. 500 | 5000 Company MobilityWorks was recently named to the prestigious Inc. 500 | 5000 list of companies published by Inc. magazine. This was the 8th year the company has been named to the list. The annual designation is coveted by the business community for its recognition of America’s fastest-growing private companies.