Help Desk Technician

Richfield, Ohio

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The Help Desk Technician will assist the operations team with the helpdesk and computer hardware, as well as tier one support of enterprise software.

  • Associate Degree or prior Help Desk experience strongly recommended.
  • Highly effective communication skills with a compelling phone presence.
  • Strong customer service mentality.
  •  Warm and friendly demeanor and positive attitude.
  • Solid verbal, written, and interpersonal communication skills are required.
  • Ability to complete multiple tasks simultaneously is required.
  • Proficiency with Microsoft Windows, MS Office, Microsoft Exchange.
  • Candidates must successfully complete criminal, motor vehicle background check and pre-employment drug screening.
  • Log and track all incoming telephone and e-mail requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.
  • Maintain database of problems and resolutions in ticketing system.
  • Attempt to isolate and resolve problem with first call from the users.
  • Use communication tools to keep team members informed on outstanding issues.
  • Collaborate as a team to resolve and/or refer more complex technical problems through a defined escalation process.
  • Responsible for working on, assigning, and escalating helpdesk tickets.
  • Provide tier 1 helpdesk support for all MobilityWorks hardware and software requests.
  • Attend department, project, and team meetings.
  • Maintain regular attendance.
  • Weekend and off-hour work hours may be required.
  • Adhere to all company policies and procedures, OSHA and other safety regulations, and all state mandated regulations.
  • Comply with Mobilityworks core values at all times (LOVE IT).
  • Complete other duties as assigned
  • Travel to office locations to perform scheduled tasks or break fixes.
  • Competitive wage.
  • Competitive Health & Welfare Plan benefits.
  • 401(k) Plan with company match.
  • Vacation and PTO Time.
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MobilityWorks Is…

An Inc. 500 | 5000 Company
MobilityWorks was recently named to the prestigious Inc. 500 | 5000 list of companies published by Inc. magazine. This was the 8th year the company has been named to the list. The annual designation is coveted by the business community for its recognition of America’s fastest-growing private companies.

NMEDA ‘QAP’ Certified
A nationally recognized accreditation program for the adaptive mobility equipment industry. It is based on the guiding principle that quality is the ultimate key to operating a successful business. The National Mobility Equipment Dealers Association (NMEDA) Quality Assurance Program is the only accreditation program within the adaptive equipment industry. This means our dealerships are held to the highest standards in the vehicle modification industry.